A clear path for hardware support.

Confirm coverage before purchase

Each quote should identify the warranty provider, coverage duration, exclusions, return process, and any agreed advance replacement or service level. There is no site-wide warranty duration or automatic next-day replacement commitment.

Request an RMA

Contact NexTec with your quote or order reference, product and serial number, symptoms, and relevant diagnostic results. Do not send passwords, confidential datasets, or banking information.

• Record the failure, troubleshooting performed, and any visible damage
• Wait for return authorization and shipping instructions
• Use suitable antistatic packaging and protect the hardware in transit

Returns, replacements & data

Return eligibility, shipping costs, restocking terms, and replacement timing follow the applicable order agreement. Back up and remove customer data where possible before returning storage devices; coordinate any special data handling requirements in advance.